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Order Processing & Shipping
Order Processing Time
We typically process orders within 1-3 business days after the proof approval
Customized or pre-ordered items may take longer
Shipping Methods & Costs
Shipping options and costs vary by destination and order weight.
Expedited shipping is available at an additional cost.
Tracking Information
A tracking number will be emailed to you once your order is shipped.
- Delivery & Delivery Time
Delivery Time
Standard delivery: 3-5 business days
Delivery times may vary due to customs, weather, or carrier delays.
Delivery Addresses
We are not responsible for undeliverable orders due to incomplete or incorrect addresses.
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Inventory Management
Out-of-Stock Items
If an item is out of stock, we will notify you via email and offer a refund or substitution.
Backorders
Pre-ordered items will be shipped upon availability. Estimated delivery dates are provided at checkout.
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Refunds, Claims and Cancellations
Refund
Refunds will be issued to the original payment method within 5-7 business days after receipt of returned items.
Claim
Claims can only be made on products that are unused, unspoiled, and remain in the original packaging.
Order Cancellation
Orders may only be canceled before mass production and may incur costs. Please carefully proof your order to ensure the products meet your expectations.
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Customer Support
Support Channel
Contact our support team via email hello@nebulapromo.com or call us during business hours.
Customs & Duties
Customers are responsible for customs duties, taxes, or brokerage fees.
Import Restrictions
Ensure that the items you order comply with your country’s import regulations.